Accessioning identifies a mismatch between the sample label and its request.
DIAGNOSTICS & PATHOLOGY LABS / THE OPERATING DAY
Automate the SOPs
behind diagnostics.
Connect the teams, records and handoffs behind diagnostics, with the right people at each decision.
EXAMPLE OPERATION · DIAGNOSTICSAll industries
daffyOS Example operation · Diagnostics / One connected enterpriseLab & Testing / Example record
A sample has a reference mismatch
Supporting recordLinked to the original instruction
ATTACHEDDaffyI have linked the record and prepared the next step for Analyst. Hold processing of the affected sample and request clarification?
DECISION OWNER / ANALYST
Hold processing of the affected sample and request clarification?The source record, responsible team and proposed next step are linked. This example waits for the decision owner.
Analyst · Approval requiredTARGET OUTCOME
Hold processing of the affected sample and request clarification?
Hold processing of the affected sample and request clarification? The approval and follow-up stay attached to the original record.
RECORD IN FOCUSExample recordLab & Testing SOP / Example
EXECUTION / SIMULATED
- Operating record DaffyEvidence captured
- 2Daffy AnalystAwaiting approval
- 3Analyst Operation recordAction pending
- 4Operation record Follow-upFollow-up waiting
DECISION OWNER / ANALYST
Hold processing of the affected sample and request clarification?The source record, responsible team and proposed next step are linked. This example waits for the decision owner.
Analyst · Approval requiredWORKING NOTES
- No working notes yet.
ONE CONNECTED OPERATING DAY
What needs your attention?
Context follows this operation.
THE WORKSPACES BEHIND THE THREADS
Where your work
comes together.
Each workspace holds its part of the operation. Daffy coordinates the handoffs under the permissions you set.
Lab & TestingTraceability & SerialisationFleet, Transport & RouteQuality & InspectionMaintenance & Asset HealthBookings & AppointmentsAI Calling DeskInventory & StoresCompliance & AuditWorkforce CoreAttendance & ShiftsBilling & CollectionsClient PortalCustomer Support DeskCosting & ProfitabilityCommand CentreDAFFY Chat & Authority
ONE SOP TO START WITH
A sample has a reference mismatch.
A representative scoping example. Integrations, actions and approval rules are agreed for your deployment.
01 / THE TRIGGER
Accessioning identifies a mismatch between the sample label and its request.
02 / THE HUMAN DECISION
Hold processing of the affected sample and request clarification?
03 / THE CONNECTED OUTCOME
The sample record retains the discrepancy and the authorised team’s resolution.
THE PEOPLE BEHIND THE PROCESS
Different teams.
One operating context.
01Sample Collection
02Logistics
03Biochemistry
04Haematology
05Microbiology
06Molecular
07Histopathology
08Quality Control
09Reporting
10Customer Service
11Billing
12Accreditation
THE OPERATING CYCLE
The handoffs that
make the business work.
Use this operating map to decide where a record is created, who takes responsibility and what must be checked before work moves.
- 01 / START THE RECORD
Collection
Capture the source instruction, evidence and responsible owner.
- 02 / CARRY THE CONTEXT
Logistics
Link the logistics record to the previous stage and the team responsible for the next handoff.
- 03 / CARRY THE CONTEXT
Accessioning
Link the accessioning record to the previous stage and the team responsible for the next handoff.
- 04 / CARRY THE CONTEXT
Analysis
Link the analysis record to the previous stage and the team responsible for the next handoff.
- 05 / CARRY THE CONTEXT
Validation
Link the validation record to the previous stage and the team responsible for the next handoff.
- 06 / CARRY THE CONTEXT
Reporting
Link the reporting record to the previous stage and the team responsible for the next handoff.
- 07 / CLOSE THE LOOP
Quality & accreditation
Retain the outcome, outstanding exceptions and decision history.
THE WORKSPACE MAP
The same brain.
Your industry’s vocabulary.
A workspace is shaped around the people and records it serves. These are starting points, with connected workflows between them.
Lab & Testing
Lab Operations & Turnaround
How many samples are past their turnaround window?
Explore workspace Traceability & SerialisationSample Chain of Custody
Where is sample 88-2291 right now?
Explore workspace Fleet, Transport & RouteSample Logistics
Which collection centres have samples awaiting pickup?
Explore workspace Quality & InspectionQuality Control
Which benches show QC drift this week?
Explore workspace Maintenance & Asset HealthInstruments & Calibration
Which instruments are due for calibration?
Explore workspace Bookings & AppointmentsHome Collection & Appointments
How many home collections are unassigned tomorrow?
Explore workspace AI Calling DeskCritical Value Escalation
Which critical results were escalated today?
Explore workspace Inventory & StoresReagents & Consumables
Which reagents are near expiry?
Explore workspace Compliance & AuditNABL & Accreditation
Are we NABL-ready right now?
Explore workspace Workforce CoreAnalysts & Competency
Who is signed off on the culture bench?
Explore workspace Attendance & ShiftsAttendance & Shifts
Which centres are unstaffed tomorrow?
Explore workspace Billing & CollectionsBilling & Payer Claims
Which corporate contracts are under-billed?
Explore workspace Client PortalPatient & Doctor Portal
Which reports have not been collected?
Explore workspace Customer Support DeskCustomer Service
What are patients calling about most?
Explore workspace Costing & ProfitabilityCost per Test
What is our cost per test by lab?
Explore workspace Command CentreLab Command Centre
What needs attention across all six labs?
Explore workspace DAFFY Chat & AuthorityDAFFY Chat & Authority
Which centre generates the most rejected samples?
Explore workspaceAUTHORITY, IN CONTEXT
The right answer.
For the right person.
Agree access and action permissions before connecting operational data. The same question can require a different scope for each role.
“Which samples at my centre are awaiting pickup?”
Own collections, own centre, own pickups.
“What is on my worklist and what is overdue?”
Their worklist and their instruments.
“How many samples are past their turnaround window?”
All samples, authorisations and turnaround.
“Which instruments are due for calibration?”
Calibration, QC, proficiency and deviations.
“Which centre generates the most rejected samples?”
All labs, volume, turnaround, rejection, cost.
“What is our cost per test by lab?”
Chain performance, cost per test and accreditation.
START WITH ONE WORKFLOW
One SOP today.
A more connected company tomorrow.
Bring us the process, the people and the exceptions. We’ll map the first proof of value.