Omnichannel intake across phone, WhatsApp, email and web into a single prioritised queue
WORKSPACE CONCEPT
Customer Support Desk
Answer in thirty seconds instead of eight hours, and resolve a third of it without a human ever seeing it.
Customer Support Desk
4Example roles
4Connected workspaces
A QUESTION THIS WORKSPACE CAN SUPPORT
“What is our first response time today?”
AUTHORITY IN CONTEXT
The right scope
for each person.
| Example role | Scope |
|---|---|
| Support agent | Assigned tickets and their history |
| Support lead | Queue, SLA, agent load and sentiment |
| Ops head | Root causes feeding back into operations |
| Director | CSAT, cost per ticket and deflection rate |
QUESTIONS THAT MOVE WORK
Ask in the language
of your operation.
What is our first response time today?
Which issue is generating the most tickets this week?
How many tickets did AI resolve without escalation?
These are example questions. A connected deployment uses your records, permitted models and access rules.
WHAT TO SCOPE
Give the workspace
a clear job to do.
Select the capabilities your SOP needs. Availability, integrations and the boundary between preparation and execution are confirmed during scoping.
Automatic resolution of routine queries with clean handover to a human the moment it stops being routine
SLA timers by category and priority with escalation before breach, not a report about it afterwards
Full transcript, sentiment and outcome on every interaction, searchable across the whole history
Ticket-to-fix loop that pushes recurring product or service failures back into quality and operations
CANDIDATE CONNECTIONS
The tools you use.
The context they hold.
Confirm the records to read, the actions to permit and the systems that remain the source of truth.
UbiCallWhatsApp BusinessGmail / OutlookTicketing systemsUBIQ CRM
Illustrative integration options from the DaffyOS catalogue. Compatibility and credentials are checked for your environment.
Explore deployment boundariesIN YOUR INDUSTRY
A familiar workspace.
A different operating context.
LogisticsCustomer Service DeskWarehousingClient Services DeskRetailCustomer ServiceE-commerce / D2CCustomer SupportDistributionRetailer Service DeskIT ServicesSupport & Managed ServicesHealthcarePatient Service DeskDiagnosticsCustomer ServiceEducationStudent HelpdeskHospitalityGuest Requests & RecoveryBanking & NBFCCustomer ServiceInsuranceClaims DeskReal EstateCustomer ServicePublic SafetyOperations HelpdeskFacilitiesOccupant HelpdeskMedia & AgenciesClient Requests
START WITH ONE WORKFLOW
One SOP today.
A more connected company tomorrow.
Bring us the process, the people and the exceptions. We’ll map the first proof of value.