A returned item has arrived with an inspection result awaiting review.
E-COMMERCE & D2C / THE OPERATING DAY
Automate the SOPs
behind e-commerce / d2c.
Connect the teams, records and handoffs behind e-commerce / d2c, with the right people at each decision.
EXAMPLE OPERATION · E-COMMERCE / D2CAll industries
daffyOS Example operation · E-commerce / D2C / One connected enterpriseAI Search Visibility / Example record
A return needs a stock decision
Supporting recordLinked to the original instruction
ATTACHEDDaffyI have linked the record and prepared the next step for Fulfilment lead. Route the return for disposition before stock is made available?
DECISION OWNER / FULFILMENT LEAD
Route the return for disposition before stock is made available?The source record, responsible team and proposed next step are linked. This example waits for the decision owner.
Fulfilment lead · Approval requiredTARGET OUTCOME
Route the return for disposition before stock is made available?
Route the return for disposition before stock is made available? The approval and follow-up stay attached to the original record.
RECORD IN FOCUSExample recordAI Search Visibility SOP / Example
EXECUTION / SIMULATED
- Operating record DaffyEvidence captured
- 2Daffy Fulfilment leadAwaiting approval
- 3Fulfilment lead Operation recordAction pending
- 4Operation record Follow-upFollow-up waiting
DECISION OWNER / FULFILMENT LEAD
Route the return for disposition before stock is made available?The source record, responsible team and proposed next step are linked. This example waits for the decision owner.
Fulfilment lead · Approval requiredWORKING NOTES
- No working notes yet.
ONE CONNECTED OPERATING DAY
What needs your attention?
Context follows this operation.
THE WORKSPACES BEHIND THE THREADS
Where your work
comes together.
Each workspace holds its part of the operation. Daffy coordinates the handoffs under the permissions you set.
AI Search VisibilityWarehouse & FulfilmentInventory & StoresDispatch & LoadingCustomer Support DeskAI Calling DeskMarketing & CampaignsLoyalty, Feedback & ReviewsCosting & ProfitabilityBilling & CollectionsCustomer SuccessProcurement & VendorsVision AI GridData CoreIntegration FabricCommand CentreDAFFY Chat & Authority
ONE SOP TO START WITH
A return needs a stock decision.
A representative scoping example. Integrations, actions and approval rules are agreed for your deployment.
01 / THE TRIGGER
A returned item has arrived with an inspection result awaiting review.
02 / THE HUMAN DECISION
Route the return for disposition before stock is made available?
03 / THE CONNECTED OUTCOME
Support, returns and inventory share the disposition record.
THE PEOPLE BEHIND THE PROCESS
Different teams.
One operating context.
01Catalogue & Content
02Performance Marketing
03Brand & Creative
04Customer Support
05Fulfilment
06Returns & RTO
07Supply Planning
08Finance
09Analytics
10Vendor Management
11Tech
12Retention
THE OPERATING CYCLE
The handoffs that
make the business work.
Use this operating map to decide where a record is created, who takes responsibility and what must be checked before work moves.
- 01 / START THE RECORD
Demand & discovery
Capture the source instruction, evidence and responsible owner.
- 02 / CARRY THE CONTEXT
Order capture
Link the order capture record to the previous stage and the team responsible for the next handoff.
- 03 / CARRY THE CONTEXT
Fulfilment
Link the fulfilment record to the previous stage and the team responsible for the next handoff.
- 04 / CARRY THE CONTEXT
Shipping & tracking
Link the shipping & tracking record to the previous stage and the team responsible for the next handoff.
- 05 / CARRY THE CONTEXT
Delivery & RTO
Link the delivery & rto record to the previous stage and the team responsible for the next handoff.
- 06 / CARRY THE CONTEXT
Returns
Link the returns record to the previous stage and the team responsible for the next handoff.
- 07 / CLOSE THE LOOP
Retention
Retain the outcome, outstanding exceptions and decision history.
THE WORKSPACE MAP
The same brain.
Your industry’s vocabulary.
A workspace is shaped around the people and records it serves. These are starting points, with connected workflows between them.
AI Search Visibility
AI Search Visibility
What does ChatGPT say about us versus competitors?
Explore workspace Warehouse & FulfilmentFulfilment Centre
How many orders will miss today’s dispatch SLA?
Explore workspace Inventory & StoresCatalogue & Stock
Which listings are missing required fields?
Explore workspace Dispatch & LoadingShipping & Carriers
Which carrier underperforms in which regions?
Explore workspace Customer Support DeskCustomer Support
What is generating the most tickets this week?
Explore workspace AI Calling DeskRTO Prevention & Calling
How many RTOs did confirmation calls prevent?
Explore workspace Marketing & CampaignsPerformance Marketing
Which channel is profitable after returns?
Explore workspace Loyalty, Feedback & ReviewsRetention & Reviews
How many lapsed customers came back this month?
Explore workspace Costing & ProfitabilityUnit Economics
Which channel loses money once returns are counted?
Explore workspace Billing & CollectionsPayments & Reconciliation
Which settlements do not match the agreed rates?
Explore workspace Customer SuccessCustomer Intelligence
Which customer cohort is worth the most?
Explore workspace Procurement & VendorsVendor & Supply
Which SKUs will stock out before the next delivery?
Explore workspace Vision AI GridVision AI Grid
Pull the pack video for order 88-2291.
Explore workspace Data CoreData Core
Find every order similar to this return pattern.
Explore workspace Integration FabricIntegration Fabric
Which integrations failed in the last 24 hours?
Explore workspace Command CentreCommand Centre
What is costing us money right now?
Explore workspace DAFFY Chat & AuthorityDAFFY Chat & Authority
Which SKUs have the worst return rate and why?
Explore workspaceAUTHORITY, IN CONTEXT
The right answer.
For the right person.
Agree access and action permissions before connecting operational data. The same question can require a different scope for each role.
“Where is this customer’s order and what do I tell them?”
Their tickets, their orders, their customers.
“How many orders will miss today’s dispatch SLA?”
All orders, pick accuracy, SLA breach risk.
“Which channel is actually profitable after returns?”
Their channels, spend, CAC and ROAS.
“Which SKUs have the worst return rate and why?”
Their SKUs, margin, returns, stock, listings.
“What does ChatGPT say about us versus our competitors?”
All channels, contribution margin, AI visibility.
“Which channel loses money once returns are counted?”
True unit economics across every channel.
START WITH ONE WORKFLOW
One SOP today.
A more connected company tomorrow.
Bring us the process, the people and the exceptions. We’ll map the first proof of value.