A discharge coordination request is waiting on an administrative document.
HOSPITALS & HEALTHCARE / THE OPERATING DAY
Automate the SOPs
behind healthcare.
Connect the teams, records and handoffs behind healthcare, with the right people at each decision.
EXAMPLE OPERATION · HEALTHCAREAll industries
daffyOS Example operation · Healthcare / One connected enterpriseBookings & Appointments / Example record
A discharge has an administrative dependency
Supporting recordLinked to the original instruction
ATTACHEDDaffyI have linked the record and prepared the next step for Ward in-charge. Assign the missing-document follow-up to the responsible team?
DECISION OWNER / WARD IN-CHARGE
Assign the missing-document follow-up to the responsible team?The source record, responsible team and proposed next step are linked. This example waits for the decision owner.
Ward in-charge · Approval requiredTARGET OUTCOME
Assign the missing-document follow-up to the responsible team?
Assign the missing-document follow-up to the responsible team? The approval and follow-up stay attached to the original record.
RECORD IN FOCUSExample recordBookings & Appointments SOP / Example
EXECUTION / SIMULATED
- Operating record DaffyEvidence captured
- 2Daffy Ward in-chargeAwaiting approval
- 3Ward in-charge Operation recordAction pending
- 4Operation record Follow-upFollow-up waiting
DECISION OWNER / WARD IN-CHARGE
Assign the missing-document follow-up to the responsible team?The source record, responsible team and proposed next step are linked. This example waits for the decision owner.
Ward in-charge · Approval requiredWORKING NOTES
- No working notes yet.
ONE CONNECTED OPERATING DAY
What needs your attention?
Context follows this operation.
THE WORKSPACES BEHIND THE THREADS
Where your work
comes together.
Each workspace holds its part of the operation. Daffy coordinates the handoffs under the permissions you set.
Bookings & AppointmentsStore & Branch OperationsProject & DeliveryWorkforce CoreAttendance & ShiftsLab & TestingInventory & StoresMaintenance & Asset HealthBilling & CollectionsDocuments & RecordsCompliance & AuditVision AI GridCustomer Support DeskSafety, EHS & IncidentsLearning & CertificationEmployee HelpdeskCommand CentreDAFFY Chat & Authority
ONE SOP TO START WITH
A discharge has an administrative dependency.
A representative scoping example. Integrations, actions and approval rules are agreed for your deployment.
01 / THE TRIGGER
A discharge coordination request is waiting on an administrative document.
02 / THE HUMAN DECISION
Assign the missing-document follow-up to the responsible team?
03 / THE CONNECTED OUTCOME
The coordination team sees the open item. Clinical decisions remain with qualified clinicians.
THE PEOPLE BEHIND THE PROCESS
Different teams.
One operating context.
01Inpatient Wards
02Operation Theatres
03Emergency
04Outpatient
05Nursing
06Pharmacy
07Central Sterile Supply
08Biomedical Engineering
09Medical Records
10Billing & TPA
11Housekeeping
12Quality & Accreditation
THE OPERATING CYCLE
The handoffs that
make the business work.
Use this operating map to decide where a record is created, who takes responsibility and what must be checked before work moves.
- 01 / START THE RECORD
Registration & triage
Capture the source instruction, evidence and responsible owner.
- 02 / CARRY THE CONTEXT
Admission & bed
Link the admission & bed record to the previous stage and the team responsible for the next handoff.
- 03 / CARRY THE CONTEXT
Clinical care
Link the clinical care record to the previous stage and the team responsible for the next handoff.
- 04 / CARRY THE CONTEXT
Theatre & procedure
Link the theatre & procedure record to the previous stage and the team responsible for the next handoff.
- 05 / CARRY THE CONTEXT
Discharge
Link the discharge record to the previous stage and the team responsible for the next handoff.
- 06 / CARRY THE CONTEXT
Billing & claims
Link the billing & claims record to the previous stage and the team responsible for the next handoff.
- 07 / CLOSE THE LOOP
Quality & accreditation
Retain the outcome, outstanding exceptions and decision history.
THE WORKSPACE MAP
The same brain.
Your industry’s vocabulary.
A workspace is shaped around the people and records it serves. These are starting points, with connected workflows between them.
Bookings & Appointments
Appointments & Scheduling
How many slots are unfilled tomorrow?
Explore workspace Store & Branch OperationsWard & Bed Management
Which discharges are blocked and by what?
Explore workspace Project & DeliveryTheatre & Procedure Lists
Will today’s list finish on time?
Explore workspace Workforce CoreStaff & Credentialing
Whose credentials expire in the next 30 days?
Explore workspace Attendance & ShiftsRosters & Attendance
Is every shift covered tonight?
Explore workspace Lab & TestingDiagnostics & Reporting
Which critical results were reported today?
Explore workspace Inventory & StoresPharmacy & Consumables
Which drugs are near expiry or below level?
Explore workspace Maintenance & Asset HealthBiomedical Engineering
Which equipment is due for calibration?
Explore workspace Billing & CollectionsBilling, TPA & Claims
What is our claim rejection rate and why?
Explore workspace Documents & RecordsMedical Records
Which records are incomplete this week?
Explore workspace Compliance & AuditQuality & Accreditation
Are we accreditation-ready right now?
Explore workspace Vision AI GridVision AI Grid
What is hand-hygiene compliance by ward?
Explore workspace Customer Support DeskPatient Service Desk
What are patients complaining about most?
Explore workspace Safety, EHS & IncidentsClinical Safety & Incidents
What incidents are open and unclosed?
Explore workspace Learning & CertificationTraining & Competence
Who is overdue on mandatory training?
Explore workspace Employee HelpdeskStaff Helpdesk
How many ward requests are past SLA?
Explore workspace Command CentreHospital Command Centre
Where are we losing bed days right now?
Explore workspace DAFFY Chat & AuthorityDAFFY Chat & Authority
Which of my patients have pending orders?
Explore workspaceAUTHORITY, IN CONTEXT
The right answer.
For the right person.
Agree access and action permissions before connecting operational data. The same question can require a different scope for each role.
“Which of my patients have pending orders?”
Own ward, own patients, own shift.
“Which discharges are blocked and by what?”
Their ward, occupancy, staffing, discharges.
“Will today’s list finish on time?”
All lists, sets, staff and turnaround.
“What is our theatre utilisation this month?”
Their specialty across wards, theatres and clinics.
“Where are we losing bed days?”
Whole hospital, occupancy, quality, credentials.
“What is our claim rejection rate and why?”
Group performance, payer mix and compliance exposure.
START WITH ONE WORKFLOW
One SOP today.
A more connected company tomorrow.
Bring us the process, the people and the exceptions. We’ll map the first proof of value.