Category and priority classification with a configurable SLA timer per combination
WORKSPACE CONCEPT
Employee Helpdesk
Every internal request ; HR, IT, admin, finance, facilities ; in one SLA-governed queue instead of five WhatsApp groups.
Employee Helpdesk
4Example roles
4Connected workspaces
A QUESTION THIS WORKSPACE CAN SUPPORT
“How many tickets are past SLA right now?”
AUTHORITY IN CONTEXT
The right scope
for each person.
| Example role | Scope |
|---|---|
| Employee | Own tickets and own approvals |
| Support agent | Assigned queue and internal notes |
| Department head | All tickets raised by or against their function |
| Director | SLA breach rate and resolution trends |
QUESTIONS THAT MOVE WORK
Ask in the language
of your operation.
How many tickets are past SLA right now?
What is my pending approval queue?
Which category generates the most tickets?
These are example questions. A connected deployment uses your records, permitted models and access rules.
WHAT TO SCOPE
Give the workspace
a clear job to do.
Select the capabilities your SOP needs. Availability, integrations and the boundary between preparation and execution are confirmed during scoping.
Status lifecycle from open through in progress, pending, resolved and closed with full history
Internal notes so agents can collaborate without exposing working detail to the person who raised it
Escalation rules that automatically route overdue tickets to senior staff before the SLA breaches
Unified approval centre that aggregates leave, WFH, asset, loan, expense and document approvals into one queue
CANDIDATE CONNECTIONS
The tools you use.
The context they hold.
Confirm the records to read, the actions to permit and the systems that remain the source of truth.
WhatsAppMicrosoft TeamsOutlookUBIQ HRMS
Illustrative integration options from the DaffyOS catalogue. Compatibility and credentials are checked for your environment.
Explore deployment boundariesIN YOUR INDUSTRY
A familiar workspace.
A different operating context.
START WITH ONE WORKFLOW
One SOP today.
A more connected company tomorrow.
Bring us the process, the people and the exceptions. We’ll map the first proof of value.