Housekeeping reports a maintenance issue before the room is marked ready.
HOTELS, RESTAURANTS & HOSPITALITY / THE OPERATING DAY
Automate the SOPs
behind hospitality.
Connect the teams, records and handoffs behind hospitality, with the right people at each decision.
EXAMPLE OPERATION · HOSPITALITYAll industries
daffyOS Example operation · Hospitality / One connected enterpriseBookings & Appointments / Example record
A room is waiting on a maintenance check
Supporting recordLinked to the original instruction
ATTACHEDDaffyI have linked the record and prepared the next step for Housekeeping supervisor. Assign the repair and keep the room pending readiness review?
DECISION OWNER / HOUSEKEEPING SUPERVISOR
Assign the repair and keep the room pending readiness review?The source record, responsible team and proposed next step are linked. This example waits for the decision owner.
Housekeeping supervisor · Approval requiredTARGET OUTCOME
Assign the repair and keep the room pending readiness review?
Assign the repair and keep the room pending readiness review? The approval and follow-up stay attached to the original record.
RECORD IN FOCUSExample recordBookings & Appointments SOP / Example
EXECUTION / SIMULATED
- Operating record DaffyEvidence captured
- 2Daffy Housekeeping supervisorAwaiting approval
- 3Housekeeping supervisor Operation recordAction pending
- 4Operation record Follow-upFollow-up waiting
DECISION OWNER / HOUSEKEEPING SUPERVISOR
Assign the repair and keep the room pending readiness review?The source record, responsible team and proposed next step are linked. This example waits for the decision owner.
Housekeeping supervisor · Approval requiredWORKING NOTES
- No working notes yet.
ONE CONNECTED OPERATING DAY
What needs your attention?
Context follows this operation.
THE WORKSPACES BEHIND THE THREADS
Where your work
comes together.
Each workspace holds its part of the operation. Daffy coordinates the handoffs under the permissions you set.
Bookings & AppointmentsStore & Branch OperationsProduction FloorProject & DeliveryInventory & StoresAttendance & ShiftsLoyalty, Feedback & ReviewsCustomer Support DeskMaintenance & Asset HealthVision AI GridBilling & CollectionsCosting & ProfitabilityWorkforce CoreLearning & CertificationCompliance & AuditMarketing & CampaignsCommand CentreDAFFY Chat & Authority
ONE SOP TO START WITH
A room is waiting on a maintenance check.
A representative scoping example. Integrations, actions and approval rules are agreed for your deployment.
01 / THE TRIGGER
Housekeeping reports a maintenance issue before the room is marked ready.
02 / THE HUMAN DECISION
Assign the repair and keep the room pending readiness review?
03 / THE CONNECTED OUTCOME
Front desk, housekeeping and maintenance share the room’s current status.
THE PEOPLE BEHIND THE PROCESS
Different teams.
One operating context.
01Front Office
02Housekeeping
03Food & Beverage Service
04Kitchen
05Banquets & Events
06Reservations
07Revenue Management
08Maintenance & Engineering
09Security
10Purchase & Stores
11HR & Training
12Finance
THE OPERATING CYCLE
The handoffs that
make the business work.
Use this operating map to decide where a record is created, who takes responsibility and what must be checked before work moves.
- 01 / START THE RECORD
Reservation
Capture the source instruction, evidence and responsible owner.
- 02 / CARRY THE CONTEXT
Arrival & check-in
Link the arrival & check-in record to the previous stage and the team responsible for the next handoff.
- 03 / CARRY THE CONTEXT
Housekeeping
Link the housekeeping record to the previous stage and the team responsible for the next handoff.
- 04 / CARRY THE CONTEXT
Service & F&B
Link the service & f&b record to the previous stage and the team responsible for the next handoff.
- 05 / CARRY THE CONTEXT
Kitchen & cost
Link the kitchen & cost record to the previous stage and the team responsible for the next handoff.
- 06 / CARRY THE CONTEXT
In-stay recovery
Link the in-stay recovery record to the previous stage and the team responsible for the next handoff.
- 07 / CLOSE THE LOOP
Departure & review
Retain the outcome, outstanding exceptions and decision history.
THE WORKSPACE MAP
The same brain.
Your industry’s vocabulary.
A workspace is shaped around the people and records it serves. These are starting points, with connected workflows between them.
Bookings & Appointments
Reservations & Bookings
How many rooms are unsold for tonight?
Explore workspace Store & Branch OperationsFront Office & Housekeeping
Which rooms are ready for my arrivals?
Explore workspace Production FloorKitchen & Food Production
Which dishes are running above costed food cost?
Explore workspace Project & DeliveryBanquets & Events
What is booked this weekend and is it staffed?
Explore workspace Inventory & StoresStores & Purchase
What stock is expiring this week?
Explore workspace Attendance & ShiftsRosters & Attendance
Is every outlet staffed for tonight?
Explore workspace Loyalty, Feedback & ReviewsGuest Feedback & Reviews
Why did our rating drop this week?
Explore workspace Customer Support DeskGuest Requests & Recovery
Which guest issues are unresolved right now?
Explore workspace Maintenance & Asset HealthEngineering & Maintenance
Which rooms are out of order and why?
Explore workspace Vision AI GridVision AI Grid
How long is the check-in queue right now?
Explore workspace Billing & CollectionsBilling & Revenue
What is RevPAR across all six properties?
Explore workspace Costing & ProfitabilityOutlet & Property Costing
Which outlets are below target margin?
Explore workspace Workforce CoreWorkforce Core
Which properties are short on trained staff?
Explore workspace Learning & CertificationTraining & Standards
Who is overdue on food safety training?
Explore workspace Compliance & AuditLicences & Compliance
Which licences expire this quarter?
Explore workspace Marketing & CampaignsMarketing & Direct Booking
Which campaign drove direct bookings?
Explore workspace Command CentreProperty Command Centre
What is going wrong on property right now?
Explore workspace DAFFY Chat & AuthorityDAFFY Chat & Authority
Which property is underperforming and on what?
Explore workspaceAUTHORITY, IN CONTEXT
The right answer.
For the right person.
Agree access and action permissions before connecting operational data. The same question can require a different scope for each role.
“Which rooms are ready for my arrivals?”
Own shift, arrivals, departures, guest requests.
“How many rooms are still to be cleared?”
Their floors, room status, staffing, linen.
“Which outlet is slowest to the table tonight?”
Their outlets, covers, service time, food cost.
“What is going wrong on property right now?”
The whole property on their shift.
“Why did our rating drop this week?”
Their property, occupancy, cost, guest sentiment.
“Which property is underperforming and on what?”
All six properties, compared like for like.
START WITH ONE WORKFLOW
One SOP today.
A more connected company tomorrow.
Bring us the process, the people and the exceptions. We’ll map the first proof of value.