A store reports an unresolved opening-checklist item.
RETAIL & MULTI-STORE CHAINS / THE OPERATING DAY
Automate the SOPs
behind retail.
Connect the teams, records and handoffs behind retail, with the right people at each decision.
EXAMPLE OPERATION · RETAILAll industries
daffyOS Example operation · Retail / One connected enterpriseStore & Branch Operations / Example record
An opening checklist has an exception
Supporting recordLinked to the original instruction
ATTACHEDDaffyI have linked the record and prepared the next step for Store manager. Assign the exception to the store lead before completing opening review?
DECISION OWNER / STORE MANAGER
Assign the exception to the store lead before completing opening review?The source record, responsible team and proposed next step are linked. This example waits for the decision owner.
Store manager · Approval requiredTARGET OUTCOME
Assign the exception to the store lead before completing opening review?
Assign the exception to the store lead before completing opening review? The approval and follow-up stay attached to the original record.
RECORD IN FOCUSExample recordStore & Branch Operations SOP / Example
EXECUTION / SIMULATED
- Operating record DaffyEvidence captured
- 2Daffy Store managerAwaiting approval
- 3Store manager Operation recordAction pending
- 4Operation record Follow-upFollow-up waiting
DECISION OWNER / STORE MANAGER
Assign the exception to the store lead before completing opening review?The source record, responsible team and proposed next step are linked. This example waits for the decision owner.
Store manager · Approval requiredWORKING NOTES
- No working notes yet.
ONE CONNECTED OPERATING DAY
What needs your attention?
Context follows this operation.
THE WORKSPACES BEHIND THE THREADS
Where your work
comes together.
Each workspace holds its part of the operation. Daffy coordinates the handoffs under the permissions you set.
Store & Branch OperationsVision AI GridInventory & StoresAttendance & ShiftsLoyalty, Feedback & ReviewsBilling & CollectionsMarketing & CampaignsCustomer Support DeskWorkforce CorePayroll & StatutoryEmployee HelpdeskDispatch & LoadingCosting & ProfitabilitySafety, EHS & IncidentsCompliance & AuditProcurement & VendorsCommand CentreDAFFY Chat & Authority
ONE SOP TO START WITH
An opening checklist has an exception.
A representative scoping example. Integrations, actions and approval rules are agreed for your deployment.
01 / THE TRIGGER
A store reports an unresolved opening-checklist item.
02 / THE HUMAN DECISION
Assign the exception to the store lead before completing opening review?
03 / THE CONNECTED OUTCOME
The regional view and store checklist show the same owner and open task.
THE PEOPLE BEHIND THE PROCESS
Different teams.
One operating context.
01Store Operations
02Area Management
03Visual Merchandising
04Inventory & Replenishment
05Loss Prevention
06Customer Experience
07Marketing & Loyalty
08Supply Chain
09HR & Rostering
10Finance
11Facilities
12Training
THE OPERATING CYCLE
The handoffs that
make the business work.
Use this operating map to decide where a record is created, who takes responsibility and what must be checked before work moves.
- 01 / START THE RECORD
Opening
Capture the source instruction, evidence and responsible owner.
- 02 / CARRY THE CONTEXT
Staffing
Link the staffing record to the previous stage and the team responsible for the next handoff.
- 03 / CARRY THE CONTEXT
Replenishment
Link the replenishment record to the previous stage and the team responsible for the next handoff.
- 04 / CARRY THE CONTEXT
Trading
Link the trading record to the previous stage and the team responsible for the next handoff.
- 05 / CARRY THE CONTEXT
Service & queue
Link the service & queue record to the previous stage and the team responsible for the next handoff.
- 06 / CARRY THE CONTEXT
Closing & cash
Link the closing & cash record to the previous stage and the team responsible for the next handoff.
- 07 / CLOSE THE LOOP
Compare
Retain the outcome, outstanding exceptions and decision history.
THE WORKSPACE MAP
The same brain.
Your industry’s vocabulary.
A workspace is shaped around the people and records it serves. These are starting points, with connected workflows between them.
Store & Branch Operations
Store Operations
Which stores did not complete the opening checklist?
Explore workspace Vision AI GridVision AI Grid
Where were queues longest yesterday?
Explore workspace Inventory & StoresStock & Replenishment
Which stores have gaps on the top-20 SKUs?
Explore workspace Attendance & ShiftsRostering & Attendance
Which stores are short-staffed right now?
Explore workspace Loyalty, Feedback & ReviewsLoyalty & Feedback
Show me every negative response from last week.
Explore workspace Billing & CollectionsBilling & Cash
Which stores had cash variance this week?
Explore workspace Marketing & CampaignsMarketing & Campaigns
Which campaign actually drove footfall?
Explore workspace Customer Support DeskCustomer Service
What is generating the most complaints this week?
Explore workspace Workforce CoreWorkforce Core
How fast are we onboarding new store staff?
Explore workspace Payroll & StatutoryPayroll & Incentives
What incentive is due at each store this month?
Explore workspace Employee HelpdeskStore Helpdesk
How many store tickets are past SLA?
Explore workspace Dispatch & LoadingStore Replenishment & DC
Which store deliveries are running late?
Explore workspace Costing & ProfitabilityStore Profitability
Which stores are structurally unprofitable?
Explore workspace Safety, EHS & IncidentsLoss Prevention & Safety
Where is shrinkage worst and what does the footage show?
Explore workspace Compliance & AuditLicences & Compliance
Which store licences expire this quarter?
Explore workspace Procurement & VendorsProcurement & Vendors
Which vendors are missing their fill rate?
Explore workspace Command CentreChain Command Centre
Which stores need attention this morning?
Explore workspace DAFFY Chat & AuthorityDAFFY Chat & Authority
Compare footfall to billing across all stores since Friday.
Explore workspaceAUTHORITY, IN CONTEXT
The right answer.
For the right person.
Agree access and action permissions before connecting operational data. The same question can require a different scope for each role.
“What is my target today and where am I against it?”
Own shift, own checklists, own targets.
“Why was conversion down yesterday?”
Their outlet, staff, stock, footfall, sales, cash.
“Which of my stores underperformed this weekend and why?”
Every store in their cluster, compared.
“Where is shrinkage worst and what does the footage show?”
Incidents, shrinkage and clips across all stores.
“Compare footfall to billing across all stores since Friday.”
All formats, all regions, like-for-like performance.
“Which stores are structurally unprofitable rather than just slow?”
Chain performance, cost per store, expansion.
START WITH ONE WORKFLOW
One SOP today.
A more connected company tomorrow.
Bring us the process, the people and the exceptions. We’ll map the first proof of value.