Job scheduling with skill matching, travel time and SLA windows factored into the assignment
WORKSPACE CONCEPT
Field Service & Installation
Work that happens at somebody else’s address ; scheduled, verified on location, closed with evidence.
Field Service & Installation
4Example roles
5Connected workspaces
A QUESTION THIS WORKSPACE CAN SUPPORT
“Which jobs are at risk of missing SLA today?”
AUTHORITY IN CONTEXT
The right scope
for each person.
| Example role | Scope |
|---|---|
| Technician | Own jobs, own route, own van stock |
| Dispatcher | All jobs, all engineers, live map |
| Service head | SLA compliance and first-time-fix rate |
| Director | Service margin and cost per job |
QUESTIONS THAT MOVE WORK
Ask in the language
of your operation.
Which jobs are at risk of missing SLA today?
Where is every engineer right now?
What is our first-time-fix rate this month?
These are example questions. A connected deployment uses your records, permitted models and access rules.
WHAT TO SCOPE
Give the workspace
a clear job to do.
Select the capabilities your SOP needs. Availability, integrations and the boundary between preparation and execution are confirmed during scoping.
GPS-verified check-in and check-out at the customer site with geofenced confirmation
Photo and reading capture at the job so completion is evidenced, not asserted
Parts consumed at job recorded against the van stock and reconciled to stores
Automated customer notification on despatch, arrival and completion without a coordinator making calls
First-time-fix rate tracking with repeat-visit root causes fed back to quality and training
CANDIDATE CONNECTIONS
The tools you use.
The context they hold.
Confirm the records to read, the actions to permit and the systems that remain the source of truth.
GPS trackersWhatsAppUbiCallUBIQ CRMGoogle MapsUBIQ HRMS
Illustrative integration options from the DaffyOS catalogue. Compatibility and credentials are checked for your environment.
Explore deployment boundariesIN YOUR INDUSTRY
A familiar workspace.
A different operating context.
START WITH ONE WORKFLOW
One SOP today.
A more connected company tomorrow.
Bring us the process, the people and the exceptions. We’ll map the first proof of value.